Refund policy

RETURN & REFUND POLICY

At FFX, customer satisfaction is our priority. We want you to have the best shopping experience with us.

1. RETURN ELIGIBILITY

* Products must be unused, unworn, and in their original packaging.
* Proof of purchase or order confirmation is required.
* Returns are subject to approval by our team.

2. DAMAGED OR INCORRECT PRODUCTS

If you receive a damaged, defective, or incorrect product, please contact us with clear photos or videos of the product.

We will review your request and arrange a suitable replacement or refund.

3. REFUND POLICY

* Once your return is received and inspected, we will notify you about the refund approval.
* Approved refunds will be processed to your original payment method.
* Refund processing may take 5–10 business days, depending on your payment provider.
* Shipping charges are non-refundable unless the return is due to our mistake.

4. NON-RETURNABLE ITEMS

The following items cannot be returned:

* Used or damaged products.
* Items without original packaging.
* Products marked as non-returnable or final sale.

5. HOW TO REQUEST A RETURN

To request a return or refund, contact us with your order number and reason for the request.

Email: contact.ffxestore@gmail.com

6. ORDER CANCELLATIONS

Order cancellation requests must be made before the order is shipped. Once shipped, cancellation may not be possible.

7. CONTACT US

For questions regarding returns or refunds, please contact: